Frequently Ask Questions
There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.
Do I need to make an appointment?
Yes! Simply call: 925-676-1909
- Monday-Friday : 8:00 a.m.—6:00 p.m
- Saturday : Closed
- Sunday : Closed
Can I accompany my pet to the exam room?
Yes! However, we follow the state and Federal requirements regarding COVID, as they are ever-changing. We encourage you to strengthen the communication among your family, your pet, and our professional group here at Hillcrest. We require a mask and take all the cleaning precautions recommended by the CDC.
Do you offer veterinary dental exams and treatment?
If my pet needs surgery or hospitalization, what is Hillcrest’s procedure?
I know you treat dogs and cats. What other pets do you care for?
Do you treat birds or reptiles at Hillcrest?
No, but we’re happy to refer you to a veterinarian in the Bay Area.
Why does veterinary care seem expensive?
Experienced veterinary medical care requires ever-improving, continuously updated equipment and materials. Hillcrest’s Veterinarians undergo no less than 50 additional hours of updated training annually to remain at the top of their fields and provide continuing education for their veterinary team to have the most updated information. Also, Hillcrest is an accredited American Animal Hospital Association (AAHA) member known for its strict standards and regulations. We encourage you to ask about CareCredit®, Scratchpay, and pet insurance— valuable resources. Please find the links on the payment page or learn more about Veterinary Insurance on our Insurance page.